HOTEL ReONcE Shibuya♡

Guest review

10.0

Great stay

Guest review

10.0

Very spacious for us and very near Shensen station for an easy transfer to Shibuya.

Guest review

10.0

Spacious, clean and its very close to everything “Shibuya” related activities.

Guest review

10.0

Great room. Elevator was too small and no hallway. Overall the room was great. It was spacious and clean.

Guest review

6.0

Location is great for proximity to shopping, restaurant and bars. No reception area or lobby. You are stuck communicating using a tablet outside the front door. So commmucation is challenging. Especially when they were asking for our passport copies while our luggage was inside because they were kind enough to let us leave them inside when we came too early. So we left the luggages so can go shop and come back. That was very nice of them. But they wouldn't let us open the door to get our passports. Catch 22. All this time 5 of us talking to them by messages in an very small unventilated hot and humid foyer. Foyer outside the door is 4 x 4 meters with no ventilation - bad during the summer. Elevator is even smaller but has AC. Our floor has a few unclean spots. Extra bedding are stored in some stained containers. Washer dryer, fridge, stove, microwave, plates, pots and pans, utlentils are useful.

Guest review

8.0

5 nights as a family of 5. The very cood: Location, location, location. Just 5 min walk from Shibuya Crossing and Station. While still on a relatively quite road. Cant beat the location. The Good: Clean place. Bright with lot of windows. Had all the basic required amenities. Slept a family of 5 with 3 grownup children comfortably. The Not So Good: We couldnt find the place as at forst as there was no signs or property name/number. Second, we didnt receive the access code till.we reach the property and we had to wait in hot and wet conditions (raining) outside till the access go sorted out. The elevator and hall area outside the apartment's door is so smal that only 2-3 people can stand at once. You have the keep the elevator door open to stand 4th or 5th person if togather. So entry was not a plesant experience for us. There are tablet screen next to apartment door with 24/7 help which was quick to sort things out. The Bad: Dryer in the washer didnt work and we had wet clothes theoughout our stay to be dried on chairs and tables and other hangers. This made the living area congested for us and not fully usable. And the Air Conditioner in the main living area kept turning off despite the settings being continously on. This was not pleasant in the hot weather. The bedroom Air Con worked fine so it did help to manage the overall temperature a bit. We asked for assistance to fix these two things and the help never came so this was very dissapointing.