Lost Inn BKK♡

Guest review

2.0

HORRIBLE experience! My friend and I, both women, booked two single rooms for one night—one room each. It was the day before our departure, a 30-hour flight back home. We needed a good night of sleep. Unfortunately, we couldn’t sleep due to excessive noise all night, until 5 a.m., from a large group of young men in multiple dorm rooms partying, slamming doors, and screaming. We tried to contact the reception, but no employees were working at night. We felt very unsafe and didn’t leave our room. Mine was on the second floor, and my friend’s was on the third. A real nightmare! We contacted Expedia first time in the morning, with whom we made the reservation, and they contacted the hotel owner. Expedia then contacted us back, saying that the hotel owner denied us any total or partial refund and didn’t even apologize! We’re definitely not going to book with Expedia in the future as well as how the issus was handle by them. We paid to sleep, and we ended up not sleeping at all, feeling scared and unsafe. This is not acceptable, as if something had happened during the night, there would have been no staff on site. We wouldn’t have booked there if we had known this important information beforehand.

Guest review

10.0

Very good, clean and have been very kind to us as we arrived 5 am on Monday . Thank you

Guest review

10.0

Friendly staff, big Windows in the rooms

Guest review

10.0

Enjoyed our second stay at this hotel in Bangkok. The family room is perfect for our family of 4

Guest review

10.0

Nice family room setup for our family while in Bangkok, tons of room.

Guest review

10.0

Private double en-suite, it’s great, basic with all you need, it is not the most comfortable bedroom, specially the bed but it all suffice and works just well, I contacted them about the bed had seen the comments and they said that asian beds a normally harder as standard if compared to europeans but that they have used a mattress topper after a few guests have complained, I can say that even with the mattress topper it is the hardest bed we have slept in our whole trip having stayed in several hotels but in our case didnt make us feel uncomfortable to the point of being unhappy, 2 pillows each which we found it to be a bonus ☺️, very convenient having laundry and few 7 elevens and restaurants nearby, night markets as well. Very safe and friendly place. Not really a huge fan of the smell of cats near the entrance but nowhere else you smell the cats and they are adorable and friendly, always there to greet you. Staff is great as well, they kept our luggage for us and were always very helpful and friendly, had a late check in but they had left the keys there for us in a safe box,had to call a number and they instructed us. Just pointing out this things but none of this were a reason for us to feel unhappy with the property.