REGALO Shibaura 601

非常糟糕的住宿體驗

4.0

入住前皆已填好資料，中間幾次要求給密碼，卻遲遲不給。直到入住當填晚上22:00點都未能取得密碼，提供的聯絡電話都是語音找不到人，非常麻煩且不專業。 交通及住宿環境都尚可，就是得冒著付了錢找不到聯絡人，還進不了房間的風險。請慎思

Guest review

8.0

It is nice apartment complex. I am comfortable during the two days stay. The only register and communication with the property agent is really bad. The agent doesn’t care to explain how to register at the iPad at the door in order to get the code. It take almost an hour or two to figure it out

Guest review

8.0

施設は素晴らしかったです。

Guest review

6.0

Property was in a decent location (close to Tamachi station) and was large enough for our group, but when we arrived the property was quite dirty. There were broken drawers, the toilet, shower and other spaces did not look clean. We were also not provided with WiFi information. We had to call customer service to get this info and it did not work well for 4 guests.

Guest review

6.0

5인 숙박인데, 수건이 교체 안 되고 빨아서 사용해야 함. 세탁기는 있으나, 건조대는 없음. 전체적으로 관리가 잘 안 된 느낌. 바닥, 창문 위엔 먼지도 많고, 옷장에는 다른 사람 옷도 있었음. 어매니티는 괜찮음. 설겆이 후 건조대가 없음. 드라이기가 있으나, 약한 편임. 가져간 다이슨은 쓸 수 없었음. 창문과 문으로 소음이 매우 심하게 들어옴. 화장실, 샤워실은 깨끗하나, 전체적으로 부서진 곳도 많고, 의자도 두개밖에 없어서 같이 앉아서 식사를 할 수 없었음.

TERRIBLE experience. Broken beds, NO compensation

2.0

Once we arrived, my friends sat on their beds and 2 of the 4 beds were already broken (this was about 10 mins after we checked in). We contact the property and it took 15 mins to get a reply every time I sent a message. They eventually told me that they’ll have a staff come over to check the next morning, so the ones with the broken bed slept on the floor. The next morning comes, we waited and at 1:00 PM we got an email saying that no one will be coming. We all were furious. The property eventually implied that we broke the beds and that they’ll be fixed with no charge to us.. I mean the beds were already broken in the first place. We get no room change, no refund (not even a partial refund), nothing from the property. TLDR: Beds were already broken after we checked in, took the property 15 minutes to reply to every message I send, and my friends were forced to sleep on the ground. CHECK YOUR BEDS BEFORE CHECKING IN ON THE TABLET AT THE ENTRANCE.