Alcam Olimpic♡

Sitio comodo, bonito y barato.

9.0

Muy buen alojamiento todo limpió y en buen estado, muy contentos la verdad.

− Lo unico malo que cuando llegamos seguia limpiandose pero aparte de eso todo correcto.

Entsprach unseren Erwartungen

8.0

Die Lage

− Schliesssystem

Guest review

9.0

− IL METODO PER APRIRE LA PORTA FUNZIONAVA SOLO SU UNO DI 4 TELEFONI

AVOID THIS PROPERTY Over 1 month later still waiting for my damage deposit

1.0

− Very disappointing stay – would not return. On arrival, we were left waiting outside for around 2 hours as we were not allowed to leave our luggage before check-in. When we were finally allowed in, the apartment was still being cleaned and was not ready for another 2 hours. The cleanliness was well below standard, with dust and hair visible on the floors in all rooms. There were serious electrical issues from the start – no lights or internet initially. We were even initially blamed for the internet not working, before it became clear this was an issue with the property itself. In addition, the oven and microwave did not work until Wednesday afternoon. We had already bought groceries for the week expecting to cook, but this was not possible, forcing us to spend additional money on eating out. To make matters worse, contractors were entering the apartment over 3 days of our 5-day stay to fix these issues, which caused significant disruption, reduced privacy, and meant we could not relax or leave our belongings comfortably. Overall, the apartment was not fit for purpose for the majority of our stay. We paid a €300 damage deposit, which over a month later has still not been returned. During our stay, we received one noise complaint which was resolved immediately. However, when chasing the deposit, we were later told it would not be refunded due to this single complaint and because bicycles were left outside the apartment. These were placed safely and not obstructing any walkway, purely due to contractors constantly accessing the property. The deposit was clearly stated as a “damage deposit,” no damage was caused, and no evidence has been provided. Despite this, the full amount has still not been returned. I have since been in contact with to try and resolve the issue. They ultimately had to step in and offer a goodwill payment themselves, as the property failed to respond to their emails and calls.