Nishi-Shinjuku 3LDK SJ0243

Spacious well equiped apartment in calm area.

8.0

For a family of five persons this was a very spacious apartment (for Tokyo). You could easily fit in a couple of more guest if you are a larger group. Nice kitchen, bathrooms and other facilities. The location is a little bit outside, but a 10 min walk to a subway stations was fine for us. Very calm and relaxed residential area.

− There is a direct access from the apartment to a private roof terrace and it would have been nice if it was possible to lock the door to the terrace. Did not feel unsafe but it would be nice to lock it so that no children could go up to the terrace unsupervised as the terrace was a bit messy.

L'emplacement idéal

10.0

L'emplacement. Le calme et la taille de l'appartement

Guest review

9.0

ดี

− ดี

Bad communication from host. Would not recommend this place at all.

3.0

It was spacious and in a quiet area. The 7/11 close by.

− The host had a terrible response time to all my communication. I sent 9 messages via the chat link on Booking.com and 5 emails to them. Response time were from generally 5 hours to 24 hours. The worst response time ever. And they asked for reservation details that were in the booking.com link which I shouldn’t have to provide. After sending my passport details so I could be sent the check-in information they sent an email requesting for the same information and then I got no response until a day later. I had to work really hard to get any information from them. When I called their contact number they did not answer but sent a text immediately. So I knew they were on the line. I left a message on their phone to call back but they never did. It was appalling behaviour of a host. This person has no idea how to run an accommodation service. They should stop being a host altogether. After 3 days and just as we were about to board our flight the information came thru. We were travelling with children and would be arriving late at night and would not be able to contact them as we would be in the air and wanted all our info before boarding our flight. We found it very stressful and frustrating not having the check in information before we boarded our flight. Please communicate better and promptly to your future customers. And when you say to call you any time for any questions please answer the phone when people call, it’s called good customer service. As for Booking.com I put in a complaint about this accommodation and I am still waiting for your response (highly likely that you will not respond either so I am done with your service too). I do not recommend this place at all. Travellers if you’re reading this review don’t book this place. The facility was average. The towels provided were small and thread bare and barely soaked any water. We stayed for 7 nights and needed better towels. We asked for tea towels to dry dishes and got more sponges!!!

Would definitely stay there again! Don't underestimate the bus that is so close and often faster than the metro.

10.0

Very well laid out! Two beds in a room that the teens could come and go and two rooms one on either side of the center dining table. Worked perfectly for a family of 5, one teen cousin and 21 yo sons bestie!

− Nothing. It is in the third floor-30 steps I counted:)