Waou Best IV Madrid Rio♡

It was a satisfactory stay but the sewer smell was terrible and couldn’t be fixed which unfortunately spoilt the accommo

7.0

Clean and modern with comfortable beds and pillows.

− Foul stench from drains that worsens if you don’t have door and windows open for ventilation. Exhaust fans weren’t working in both bathrooms. Electronic door was very annoying to use too.

Guest review

9.0

La ubicación. Y limpieza

Buon rapporto qualità prezzo visto il costo di hotel a Madrid ma materiali di scarsa qualità

7.0

Struttura sistemata di recente con materiali di scarsa qualità, dormito bene.

− Problemi con lo scarico di un wc, una di un bagno porta si bloccava e si rischiava di rimanere bloccati dentro . Finiture da rivedere

Foi uma estadia agradável

7.0

No geral foi bom

− Dificuldade com água quente e uma das casas de banho tinha mau cheiro.

Appartement au top pour visiter Madrid

9.0

Appartement spacieux, le plus les deux salles de bains, parfait pour nous qui étions deux couples

Additional Charges and Power Outages

6.0

A nicely appointed, clean and comfortable street-level apartment. Soundproofing was good. We did not hear noises from the street unless we had the windows open. It had all modern appliances except for a dryer. There are supermarkets and several bus lines nearby. If not for the issues detailed below, our stay would have been perfect. Worth mentioning is the nice cleaning lady. She visited us half an hour after we got in to see if we needed anything. She showed us how to operate the electronic door lock, brought us additional toilet paper and extra tablets for the dishwasher. The support team was also responsive although it did not always respond in English.

− Everything is about money here. We stayed 4 nights in April 2026. In order to get the link to unlock the electronic door to the apartment, we must pre-pay via credit card either: 1. a non-refundable “Damage Waiver” of €18.19 to cover “minor accidental damage up to €100”, or 2. a €300 “Safety Deposit”, refundable if the property is undamaged. Tying up €300 is not a sensible choice when it could take weeks to get it refunded. So we were forced to pay an additional €18.19 since we had already fully paid for staying at the apartment. We did not need to check in early but it would incur an additional charge for checking in before 15.00: - 12:00–15:00: €26.25 - 09:00–12:00: €47.25 - 06:00–09:00: €67.20 For the money paid which was not cheap by any standard, we expected the apartment to be fully functional. However, power outage happened 5 (five) times during our stay although the support team quickly informed us how to get the power back. The team kept suggesting that it was certain electrical items we brought that caused the problem but we only had 4 iPhones that needed charging from the sockets. Water in the guest shower was only lukewarm. We read about these problems in reviews as far back as January 2025 but thought that they would have been fixed by the time of our stay. No, not yet, even after 15 (fifteen) months. There was a strange open-ended tube from a hole on the ceiling of the ensuite bathroom which kept dripping liquid into the washbasin below. The support team offered to fix it but we did not want to be interrupted during our stay. The address of the apartment is misleading. There is no street number “6” displayed anywhere. Just look for a white door with “1” on it. Again, previous occupants mentioned this problem many times. No one bothered to add a street number next to the apartment entrance. The wifi password was misleading too. We could only access it after clarifying with the support team.