Waou Best II Madrid Rio

Worst experience i've had. Don't rent this location. Not a safe place to stay.

1.0

The location was very good

− Location door opened directly to the street. We couldn't open the window without everyone outside being able to see inside de apartment. This was one of the worse experiences I've had traveling. On 12/6 we came back from a trip to the city and found out someone had entered the property and stolen a gaming console from the apartment. I contacted the property management, and they didn't believe or help us. I asked for a registry of the entrances to the apartment and noticed an entrance at a time that we were in the city. We sent proof that we were not there and didn't get any answer or help. At some point we were asked to go to the police and put a report which was not an option for us. Management was dismissive and really not helpful. No one came to check or talk to us. We couldn't stay in the property as we were not sure if someone would enter again and steal other stuff. We had to move to another hotel and didn't get any type of refund.

Guest review

9.0

This place was perfect for two people. It was very, very clean and lots of amenities were provided, like silverware, pans, and plates. The bed and couch were very comfortable. The location was walking distance to many attractions while still being in a quiet, safe part of the city. Though the apartment is on the ground floor and street, we never felt unsafe or uncomfortable once. The property managers were very communicative, helpful, and nice!

− The hot water doesn’t last beyond 15 min. The door lock was hard to work at time. The upstairs neighbors were VERY noisy. They would often bounce what sounded like a basketball above the bed, and like there was construction going on. But, we understand that the property manager can not control this.

Guest review

7.0

El alojamiento corresponde con las fotos publicadas, estaba muy limpio y cuenta con vajilla completa, ropa de cama y toallas.

− Previo al ingreso la agencia de alquiler envia un mail con varios requisitos a completar que superan los de booking, incluyendo el pago de un monto de dinero para cubrir posibles roturas. Las instrucciones del check in llegaron 10 minutos antes del ingreso porque las solicité por mail y WhatsApp. El wifi funcionó muy mal toda la estadía. A pesar de tener una cocina equipada, no se cuenta con ingredientes basicos como sal, aceite o café que facilitan el uso en estadias cortas..

Short stay

6.0

Apartment was clean and well equipped 20 min walk into centre

− Apartment opened straight onto a busy street and road so had to keep shutters down and was noisy. Claustrophobic Wifi was patchy Having to download an app to use electronic key was annoying Just a suggestion but more info would be useful, ie there is an ironing board under the lift up bed, how to use appliances etc.