season guest house in nishi shinjuku 100 square meters, 4 bedrooms, 2 living rooms

Brilliant for families or groups.

9.0

Spacious yet authentic Japanese home

Health Risk – Not Fit for Human Accommodation

1.0

− Upon arrival, we were confronted with an extremely dirty and poorly maintained property. The floors were covered in dust, the furniture was old and in some cases broken, and the dishwasher was filthy, moldy, and completely unusable. Cobwebs were visible in the corners of the walls. The bathroom did not even have a proper door—only a dirty, mold-covered plastic curtain. The photos I uploaded reflect only part of the unacceptable condition we encountered. All bed sheets and duvet covers were dark-colored, old, and worn out. The beds were very uncomfortable. Kitchen equipment was totally inadequate for our group of seven people: only two coffee cups, four sake glasses, two frying pans, and one very small rice cooker. The only clean and well-maintained item in the kitchen was the refrigerator. The towels provided were dark-colored and extremely small—more like hand towels than bath towels. We also found a used garbage bag left inside a kitchen cabinet from the previous guests, which we have documented and uploaded photos of. In addition, we found a dead cockroach inside the cabinet under the dishwasher, and I have uploaded photos of this as well. This was by far the worst accommodation we have ever booked through this platform. We had reserved this property for six nights during the New Year holiday, and you can imagine how distressing it is to arrive after a long international journey to such conditions. We immediately considered cancelling and finding alternative accommodation, but despite extensive communication with the property manager directly and through Booking.com, they refused to cancel or refund our stay. As a result, we were forced to purchase new bed sheets and towels ourselves and clean the property as much as possible. Considering the high price we paid, this situation was completely unacceptable.

Un solo lavabo para 8 personas.

5.0

La casa es grande y está bien ubicada cerca del centro de Shinjuku. Tiene un baño muy típico japonés que está bien, con la ducha fuera de la bañera y banquito para sentarse, y palangana y cazo para tirarte el agua por encima.

− Hay un solo lavabo y es insuficiente para la cantidad de personas que pueden alojarse. Éramos 7 personas y varias veces tuvimos que esperar por eso no la recomiendo para personas mayores. Hay pocos platos, 2 ó 3. Si quieres desayunar un café con algún cruasán o un pastelito comprado en un Seven Eleven tienes que hacerlo sobre servilletas. Lo que me extraña es que esto no esté resuelto siendo tan fácil y tan económico.