Premier suite Shinjuku Kagurazaka

good

10.0

We stayed here for several nights as a group and found it to be a solid, dependable choice in Tokyo. The house is spacious for the location, with multiple bedrooms, bathrooms, and laundry facilities that made daily routines easy. Everything worked as expected, the house was clean, and communication was efficient and professional. The neighborhood is quiet but well connected, with stations and supermarkets close by. The staircase is narrow, which is typical for Tokyo houses, but it wasn’t an issue once we adjusted. Overall, it’s a practical option for families or groups who value space, location, and a smooth stay. I would stay here again.

− Nothing significant. The staircase is narrow, which is typical for Tokyo houses, but it was manageable and didn’t affect our stay.

Guest review

9.0

It was spacious and have lots of rooms. The amenities and appliances were abundance. The water pressure and temperature was excellence.

− There were problem with rhe plumbing system for the washing machines, so the laundry rooom got soaked with water. The second bathroom is too small for my size.

Guest review

10.0

I like the location close to train station an lots of supermarket around so easy to access good location

− Nothing everything is perfect

とても良かった

8.0

大人数でリーズナブルに泊まれたこと トラブルなどの対応が早く親切でした。

We would love to stay again next time.

10.0

The property is in a quiet residential area yet conveniently within walking distance of Shinjuku Ushigome-Yanagicho and Shinjuku Kagurazaka Stations. There are many supermarkets, cafés, and convenience stores nearby, and the neighborhood was calm and safe even at night. The house is a spacious three-story building with six bedrooms and twelve beds—surprisingly large for central Tokyo. The living room and kitchen were practical, and the facilities (refrigerator, microwave, washer, dryer) made it very comfortable, even for a longer stay. Two bathrooms, two toilets, and two washbasins were perfect for families and groups. Everything was clean and well prepared, and although some fixtures were a little dated, the thorough cleaning made us feel at home. Although the property is unmanned, the staff’s responses were quick and polite, and the check-in instructions were clear. Support was always reliable and reassuring. Considering the location, size, and amenities, the value for money was excellent. For groups or families of five or more, it is far more economical than hotels while offering the warmth and freedom of a true “second home.” We enjoyed our stay so much that we also booked other Premier Suite Group properties, all of which were equally clean, comfortable, and well managed. The owner’s philosophy is to provide overseas families and groups with entire houses in prime locations, equipped with kitchens and laundry, so they can stay safely and comfortably “as if living there.” Although our stay was short due to limited availability, it was a wonderful experience, and my family—who are not very used to overseas travel—were especially happy. We would love to stay again on our next trip to Tokyo!

Cockroaches!!!!!

1.0

Nothing a complete nightmare

− The property was a major disappointment. It was not clean, very worn, and clearly overused. On our first night we even found two large cockroaches in the bedroom, which made it impossible to stay. Communication with the hosts was only possible through Google Translate, but they responded quickly and offered a full refund. Since our children no longer felt comfortable, we left and trusted their promise. Unfortunately, despite repeated reassurances over more than a month, no refund ever arrived, and Booking.com now refuses to help. This experience was unprofessional, misleading, and a complete disgrace. Avoid this place.